It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience.  We recommend they come in two weeks after their last set of vaccinations. We will not clip your puppy on their first visit to the Spa as the evolution from a puppy to an adult coat is dependant on breed and a grooming regime will be suggested to suit your puppy.  During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.

Approximate times for each treatment are listed on our Services page.  The time taken will depend on the condition and length of your pet’s hair.   We will contact you prior to the end of the treatment to advise what time you should pick up your pet.

Pricing is based on breed, hair length, the condition of your pooch’s, skin, its temperament, age, and grooming history.  We will give an exact cost at your pre-treatment consultation.  However please use the prices listed on our Services page as guide pricing.

We offer several options to avoid kenneling your pet such as express grooms and in-home grooming services.

We have a strict no drying cages policy.  All pets are finished by hand by our experienced stylists.  We choose this for the safety and well-being of our canine clients, and while this increases the treatment time we refuse to compromise by operating equipment and practices used by other groomers.

We offer a chargeable array of services such as pick up and drop off service so if you are unable to collect your pet after their treatment we can board then during our standard business hours or drop your pet off to your home address at a time that is convenient for you to receive them.  Please note drop off time must be within our hours of operation, we can collect your dog early morning for arrival to the Spa after 08:30 am.

Since your pet loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming.  It is best to drop off your pet at their scheduled appointment time, and then come back when the treatment is finished. We are very happy to show our customers around the Spa so they can see where their pooch will have their treatment.  Also please feel free to give us a call any time during the treatment to find out how your pooch is doing.

Before your pet comes to the Spa we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach.  Customers new to the Spa need to complete a New Client Registration form which enables us to provide an individualised treatment and care program for your pooch when they visit us.  You can complete and submit your form here. Feel free to bring along any special blankets, toys, or treats that you know your pooch loves. Please ensure to bring non-expired proof of rabies vaccination. Also, if you have a preference please feel free to bring